Data Processing Terms

1. Scope and parties

• These Data Processing Terms ("DPT") apply when t⁠i⁠m⁠e⁠f⁠i⁠n⁠d (Daniel Vayman, Fridbachweg 9, 6300 Zug, Switzerland, contact@timefind.app) processes personal data on behalf of a customer. The customer is the controller: the teacher for an individual account, or the Institution for its linked teachers (Terms of Service, section 16). t⁠i⁠m⁠e⁠f⁠i⁠n⁠d is the processor.
• The DPT form part of the Terms of Service and are accepted together with them. They meet the requirements of Art. 9 of the Swiss Federal Act on Data Protection (FADP) and, where the GDPR applies, Art. 28 GDPR. Institutions can request a countersigned copy with the same content.
• For data protection matters, the DPT take precedence over the Terms of Service. They apply for as long as t⁠i⁠m⁠e⁠f⁠i⁠n⁠d processes personal data for the customer.

2. Details of the processing

• Subject matter and purpose: providing t⁠i⁠m⁠e⁠f⁠i⁠n⁠d, in particular collecting student availability through public forms, storing and planning lessons, generating and editing timetables, exports, calendar feeds and optional email notifications.
• Nature of the processing: collection, storage, organisation, retrieval, adaptation, disclosure on the customer's instruction (for example notification emails, exports and calendar feeds) and deletion.
• Data subjects: students (including minors), other persons whose contact details the customer enters for a student, teachers and Institution staff.
• Categories of personal data: names, level or grade, lesson length, frequency and number of lessons, workplace, availability and preferred times, email addresses, school student IDs (Institutions), timetable, attendance and calendar entries, and any notes the customer enters. Sensitive personal data is not required and should only be entered where strictly necessary.
• Duration: for the term of the contract and until deletion under section 9.

3. Instructions

• t⁠i⁠m⁠e⁠f⁠i⁠n⁠d processes customer data only on the customer's documented instructions. The Terms of Service, these DPT and the customer's use and configuration of the service are the complete instructions at the time of acceptance; further instructions can be given by email.
• t⁠i⁠m⁠e⁠f⁠i⁠n⁠d processes customer data for other purposes only where required by law, and then informs the customer in advance unless the law prohibits this. The only other use is the service improvement described in section 10.
• t⁠i⁠m⁠e⁠f⁠i⁠n⁠d informs the customer if it considers that an instruction infringes data protection law.

4. Confidentiality

Persons at t⁠i⁠m⁠e⁠f⁠i⁠n⁠d who have access to customer data (currently only the provider) are bound to confidentiality. Any future staff or contractors will be bound to confidentiality in writing before they receive access.

5. Security

t⁠i⁠m⁠e⁠f⁠i⁠n⁠d implements appropriate technical and organisational measures (Annex 1) and adapts them to the state of the art. It may change measures as long as the level of protection is not reduced.

6. Subprocessors

• The customer authorises the subprocessors listed in Annex 2. t⁠i⁠m⁠e⁠f⁠i⁠n⁠d may engage new subprocessors or replace existing ones. It informs customers by email at least 30 days in advance and updates this page. The customer may object on reasonable data protection grounds within that period; if no solution is found, the customer can terminate the affected service with effect from the change and receives a pro rata refund of prepaid fees.
• t⁠i⁠m⁠e⁠f⁠i⁠n⁠d imposes data protection obligations on each subprocessor that are equivalent in substance to these DPT, and remains responsible to the customer for its subprocessors.

7. International transfers

Customer data in the application and database is stored in the EU (Frankfurt, Germany) and managed from Switzerland; Switzerland and the EU recognise each other's level of data protection as adequate. Operational logs used for monitoring and alerting may be stored in the United States (Annex 2). Where a subprocessor may access data from another country (Annex 2), t⁠i⁠m⁠e⁠f⁠i⁠n⁠d ensures an adequate level of protection, in particular through a recognised adequacy decision (for example certification under the EU‑U.S. or Swiss‑U.S. Data Privacy Framework) or the EU Standard Contractual Clauses with the amendments required for Switzerland.

8. Support for the customer

• Requests from data subjects: the customer can view, correct, export and delete student data directly in t⁠i⁠m⁠e⁠f⁠i⁠n⁠d. If a data subject contacts t⁠i⁠m⁠e⁠f⁠i⁠n⁠d, t⁠i⁠m⁠e⁠f⁠i⁠n⁠d forwards the request to the customer without undue delay and does not answer it itself unless instructed.
• Data security breaches: t⁠i⁠m⁠e⁠f⁠i⁠n⁠d notifies the customer without undue delay, where possible within 48 hours, after becoming aware of a breach of data security affecting customer data. The notification describes, as far as known, the nature of the breach, the data and data subjects affected, the likely consequences and the measures taken or proposed.
• Other support: taking into account the information available to it, t⁠i⁠m⁠e⁠f⁠i⁠n⁠d supports the customer with data security, data protection impact assessments and consultations with supervisory authorities. After prior notice, t⁠i⁠m⁠e⁠f⁠i⁠n⁠d may charge at cost for extensive support that goes beyond the normal service.

9. Deletion and return

• During the contract, the customer can export and delete customer data at any time.
• When an account is deleted, t⁠i⁠m⁠e⁠f⁠i⁠n⁠d deletes the customer data from its live systems within 30 days and from backups in the regular backup cycle, unless the law requires retention. Deleting the account is the customer's instruction to delete; the customer should export any data it needs beforehand.
• For Institutions, section 16 of the Terms of Service governs what happens to the data when the contract ends or a teacher is unlinked.

10. Service improvement (t⁠i⁠m⁠e⁠f⁠i⁠n⁠d as separate controller)

The customer authorises t⁠i⁠m⁠e⁠f⁠i⁠n⁠d to keep pseudonymised records of generation runs and timetable corrections (names removed, student IDs replaced by keyed hashes) and to use them only to develop and test t⁠i⁠m⁠e⁠f⁠i⁠n⁠d's scheduling algorithms, including t⁠i⁠m⁠e⁠f⁠i⁠n⁠d's own machine‑learning models but never third‑party AI models, as described in section 7 of the Terms of Service. For this processing t⁠i⁠m⁠e⁠f⁠i⁠n⁠d acts as a separate controller. The customer can switch this off at any time in Settings or by email; t⁠i⁠m⁠e⁠f⁠i⁠n⁠d then deletes the existing records for the account. The records are deleted with the account and after 24 months at the latest.

11. Information and audits

• On request, t⁠i⁠m⁠e⁠f⁠i⁠n⁠d provides the customer with the information needed to demonstrate compliance with these DPT, in particular by answering reasonable questionnaires and providing documentation.
• If this is not sufficient, or if a supervisory authority requires it, the customer or an independent auditor bound to confidentiality may carry out an audit at most once a year, with at least 30 days' notice, during business hours and without disproportionate disruption. Each party bears its own costs; if the audit reveals a material breach by t⁠i⁠m⁠e⁠f⁠i⁠n⁠d, t⁠i⁠m⁠e⁠f⁠i⁠n⁠d bears the costs of the audit.

12. Liability and final provisions

• Liability between the parties is governed by the Terms of Service. The rights of data subjects under data protection law are not limited.
• Governing law and place of jurisdiction follow the Terms of Service. If a provision of these DPT is invalid, the remaining provisions stay in force. The German and English versions are binding; if they differ, the German version prevails.

Annex 1: Technical and organisational measures

• Encryption in transit: all connections use HTTPS (TLS) with HTTP Strict Transport Security.
• Access control: each teacher's workspace is separated from other accounts; Institution administrators see the roster, seats and billing, not lesson data; administrative access to the platform is limited to the provider and logged.
• Authentication: passwords are stored only as salted hashes; optional sign‑in with Google or Microsoft where offered; session cookies are HttpOnly, Secure and SameSite; a limited number of simultaneous device sessions; email verification before emails can be sent.
• Abuse protection: rate limiting and bot protection on public forms and sign‑up.
• Hosting and availability: application and database run on a managed cloud platform in the EU (Frankfurt) with regular backups.
• Data minimisation and pseudonymisation: t⁠i⁠m⁠e⁠f⁠i⁠n⁠d stores no payment card data; service improvement records are pseudonymised; inactive accounts are deleted automatically after prior warning; deleted students are removed from the trash after 7 days.
• Incident handling: error and security logs are reviewed; affected customers are notified as described in section 8.

Annex 2: Subprocessors

• Render Services, Inc. (USA): hosting of the application and database; data is stored in the Frankfurt (EU) region. Possible access from the USA for operations and support is covered by the provider's data processing agreement with the EU Standard Contractual Clauses.
• Infomaniak Network SA (Switzerland): sending emails (account emails and notifications sent on the customer's instruction).
• Cloudflare, Inc. (USA): bot protection (Turnstile) on public forms and sign‑up; processes technical data such as IP address and browser signals. Safeguards: Data Privacy Framework certification and EU Standard Contractual Clauses.
• Better Stack, Inc. (USA): operational log management and alerting; log data is currently stored in the United States. May process technical data that appears in application and infrastructure logs (for example IP addresses and error messages). Safeguards: the provider's data processing agreement with the EU Standard Contractual Clauses and/or Data Privacy Framework certification where applicable.

Paddle.com (payments for individual plans) and Google or Microsoft (optional sign‑in) process teacher account data as separate controllers, not student data; see the Privacy Policy.